TmoNews - Latest Comments in Project Dark Is A Go!

Re: Project Dark Is A Go!

kuveeplans — Mon, 07 Dec 2009 18:07:02 -0000

There are places that At&T don't work but T-Mobile does. For a lot of people the plans will work in lowering their bill and without the hassle of a contract for 1 to 2 year? To pay $35 each for the first two lines is pretty good. Considering that T-Mobile already had lower prices that AT&T, lowering it even more is great. I would rather pay $70 to keep my phone out of contract than $400 to get out of a contract. Yes there is a price but life ain't free and like AT&T, T-Mobile is a business. Can't wait for the day when AT&T becomes the only option and listen to the same people whine and complain.

Re: Project Dark Is A Go!

theBIGmack — Fri, 04 Dec 2009 00:58:50 -0000

I don't think it's about the lack of towers. In the building next door to my work there is a TMo tower and i still don't get good coverage (sometimes NO SIGNAL at all).

Re: Project Dark Is A Go!

randy — Thu, 29 Oct 2009 17:39:01 -0000

they should really focus on making their connection stronger and put up more towers, why em I paying all this money and have to deal with poor service, AT&T might be my next carrier

Re: Project Dark Is A Go!

randy — Thu, 29 Oct 2009 13:50:14 -0000

i thought that project dark was going to be some mouth dropping changes, but it was not. i
ve only been with this carrier for 8 month and I'm not happy at all. I get no service from my office i miss a lot of important phone calls because of this. i called c.s they told me that i should be getting 5 bars my response was well let me know when i get the 41/2 bars let me know. they tried everything nothing worked. finally he came with a brilliant reason for why my service was so bad . he told me its the materials in the wall of your office. i responded so whats AT&T's excuse they have full bar in my office all i heard was crickets. he told me to hold for 2 weeks because they will be making some big changes if im still not satisfy with the service to call and canceled

Re: Project Dark Is A Go!

randy — Thu, 29 Oct 2009 13:48:53 -0000

i thought that project dark was going to be some mouth dropping changes, but it was not. i
ve only been with this carrier for 8 month and I'm not happy at all. I get no service from my office i miss alot of important phone calls because of this. i called c.s they told me that i should be getting 5 bars my response was well let me know when i get the 41/2 bars let me know. they tried everything nothing worked. finally he came with a brilliant reason for why my service was so bad . he told me its the materials in the wall of your office. i responded so whats AT&T's excuse they have full bar in my office all i heard was crickets. he told me to hold for 2 weeks because they will be making some big changes if im still not satisfy with the service to call and cancelled

Re: Project Dark Is A Go!

Dustin — Thu, 29 Oct 2009 02:51:17 -0000

I have 300 anytime minutes, MyFaves and unlimited text for a better rate than any of that garbage. It's basically unlimited voice for me. All I need is those 5 people.

Tmobile has disappointed me. Unfortunate.

So if you look at my calling, and text.. the 59.99 plan is for me.. which is about 7 dollars more than what I pay. I pay after taxes and all about 63 bucks...

WTF TMO

Re: Project Dark Is A Go!

Legaci — Thu, 29 Oct 2009 01:02:09 -0000

I thought that this was not the way to go! Especially if you think that what makes T-Mobile good/great is their MyFav's! W/o it it's weak! Because the unlimited plan only give's you 2 line, where your 3 and so on lines will cost you $30 extra! Really??? Dumb I think! My plan right now will actually be cheaper for me to stay with their old myFav's Family Plan 400 mins cause I only use features of mobile to mobile and myFav's. By taking out the myFav's feature it's not a strong marketing deal no more. The only thing they can argue about is that the whole family can get unlimited texting for 10 more now! That's great! But I still would rather have the myFav's! This project Black was nothing, but a wannabe of Sprint! That's what I think!

Re: Project Dark Is A Go!

M.A.C626 — Wed, 28 Oct 2009 13:45:12 -0000

I was so excited with the new unlimated even more plus family plan for 139.99 with Talk-Text-Web, but it wasn't what I expected to be! I mean the customer service rep was trying to help me understand how it all works, but I was too busy getting upset about certain information. For instance if your already a customer and you want to change to a non-contract even more plus plan, you need to pay 35.99 to each line on your bill as a one time fee because its like closing an account and reopening a new non-contract account! I have been a tmobile customer for a very long time and I think this wrong!

I really don't feel I need to cough up extra money when I am actually trying to save money. I really thought this was what the doctor ordered. That's not all, if you happen to want a upgrade or a new phone you are not eligible for the dicount price. You have to buy the phone at full price! And let say a better plan comes along and you want to change to that, it's not possible! You can't change to any other plan other than the even more plus and the even more plans!

I am furious! I thought this was a good group of plans, but if I have to lose more to gain more, I rather go to AT&T and get the iPhone that I wanted all along or go to sprint and get the palm pre and still have unlimated everything. I am very unhappy with this project dark stuff! I understand this is a business, but do you have to be so greedy! This whole thing is too much and too complicated! It's ridiculous!I hope some of you find this comment helpful!

Re: Project Dark Is A Go!

Bill48105 — Tue, 27 Oct 2009 18:22:32 -0000

@Brandon
Will see you back when T-Mobile & Sprint merge in 2010 :D

Re: Project Dark Is A Go!

Brandon — Tue, 27 Oct 2009 17:31:00 -0000

I lef tmobile sunday and joined sprint. I am so happy with the service that I get, plus the full 3g service. I think Tmobile has just sealed their fate and r going 2 lose alot of customers by the summer of 2010.

Re: Project Dark Is A Go!

Queen — Tue, 27 Oct 2009 11:05:51 -0000

With BOTH plans, it seems that TMO wants you to stay with them for TWO years.

Even More (2 year contract req)
Even More Plus (20 month phone payment plan)

I prefer ONE year contracts with the discounted NEW phone price.

So how are these plans benefiting me???

Re: Project Dark Is A Go!

Mr. Stacy R. Parr — Mon, 26 Oct 2009 23:33:28 -0000

MyFaves: http://twitter.com/TMobile_...

Re: Project Dark Is A Go!

pecoy — Mon, 26 Oct 2009 21:24:36 -0000

i dont get it..

i choose the even more plus 500 with text and data for 59.99

and a g1 and at check out it still wants to add an extra $40 for data..WTF! the plan already says it has text and WEB..whats wrong?

Re: Project Dark Is A Go!

daniel — Mon, 26 Oct 2009 18:45:06 -0000

30014 says

@Dan…how about the droid, the iphone, and the n900. And don’t give me that bullshit about switching carriers. Phone selection has always been tmo’s weak point. U can’t advertise “the handsets u crave” and then not actually offer any.

@30014
i was under the impression that droid wasn't a phone just a series of phones with android on them for Verizon..... Also the N900 is suppose to come to t- mobile(rumors) i dont hear any rumors of it going to any other carrier, but i seriously doubt it will be the greatest thing since sliced bread... u people on here r crazy u just want something to complain about! i dont see anyone making you change ur old plans to new plans, and everyone is complaining about that they want a contract al of a sudden to get a phone cheaper, i bet you r the same people who bitch about taking a 2 year contract when you come and buy a phone from me. lol the grass is always greener on the other side lol u guys r a joke

Re: Project Dark Is A Go!

Bill48105 — Mon, 26 Oct 2009 15:07:01 -0000

@Wicked1
Thanks for the understanding. The issue I have is the plans DO exist otherwise how could people be grandfathered in. ;) I mean seriously what does TMobile lose by letting people change between minutes on their old plan? I know my predicament probably isn't common but let's say you are happy being grandfathered in with what you have now & 6 months from now you get married & want to add your wife in. Ok supposedly they'll let you do that but you can not add more minutes for her, you're stuck with the # of minutes you had unless you change to one of the new plans. Depending on your circumstances that could cost $100/month more as shown my my situation. Anyway it boils down to choices and as of yesterday my choices have been changed outside my control even though the tmobile reps promised me I could change # of minutes any time without a problem but now it IS a problem & TMobile doesn't want to do anything about it other than suggest I pay the $1000 in fees for 23 days worth of service, sell the new phones we got on ebay & go back to AT&T. (Yes I was told that) Anyway, I'm mostly just venting my frustrations in here hoping that TMobile will take notice & reconsider their grandfathered restrictions. Either allow people to change # of minutes & keep everything else the same, give MyFaves & unlimited wifi-calling add-ons for a reasonable monthly fee, or let me cancel my 23 day old contract without fees so I can put everything back the way it was. Either way I'd be happy.

Re: Project Dark Is A Go!

Wicked1 — Mon, 26 Oct 2009 14:33:50 -0000

@watbetch you can get 1 for cheaper than that if you know where to look, hahaha. And I don't know who pays full retail price for a phone, I never have

Re: Project Dark Is A Go!

San Diego County Citizen — Mon, 26 Oct 2009 14:32:27 -0000

FAIL!
Go price a package out from scratch using a Blackberry device. Add $40 for BIS + Web makes this almost twice the price of a Sprint package.
FAIL!

Re: Project Dark Is A Go!

Christopher_McG — Mon, 26 Oct 2009 14:29:28 -0000

Who pays retail price for a phone when they could very easily get themselves the device for much cheaper? I mean really COME on people. I can get a MT3G for $300 easily

Re: Project Dark Is A Go!

Wicked1 — Mon, 26 Oct 2009 14:06:17 -0000

@Bill48105 I understand where you are coming from, but this is business. Of course you can't change to a different old plan, they don't exist anymore, they are discontinued. It's the same way with phones, when a new version of a phone comes out, the previous version isn't sold anymore. They are doing the customers a favor by grandfathering our plans, and not making us have to switch to the new plans. I don't know what to tell you, either stick it out til your contract is up and go elsewhere or rejoin T Mobile as a new customer, or call customer care or go into a store and try to talk your way into a better plan or out of the fees. From my understanding I though existing customers didn't have to pay a fee to switch to the new plans. I'm sorry for your predicament.

Re: Project Dark Is A Go!

Bill48105 — Mon, 26 Oct 2009 13:08:29 -0000

@Wicked1
TMobile shouldn't make existing customers be stuck with the plan they were on at the point they flipped the switch in order to keep their existing features (myfaves, wifi calling) To me that is crap. If they are really concerned about their customers & saving them $ there is no reason they couldn't keep the old plans on the back burner for the people who can benefit from them. They don't need to advertise them but reps should be allowed to manually change stuff if needed. I was promised by numerous tmobile reps that I could change my plan at any time & not be penalized but here I am less than a month in & I can't change unless I either pay $35/line fees to go to Even More or pay $200/line fees to do More Plus. To me that is unfair & warrants a complaint being filed with the FCC. Then maybe TMobile will wake up & do the right thing. (I can't say this enough, the new plans are very good for many people especially smartphone users who talk/txt a lot & have those outrageously priced data plans with any carrier (not just TMobile) but for some, especially those on family plans with a mix of users where vary in voice/txt/data usage these new plans suck. Like I said in my earlier post I'd be looking at $175 in fees to switch & $100/more MORE for something comparible to my existing plan. Which I'd live with if it wasn't for me being mid-move to TMobile & stuck with only 400 minutes to share between 5 lines..)

Re: Project Dark Is A Go!

Wicked1 — Mon, 26 Oct 2009 12:56:10 -0000

Yeah, people do need to calm down, you don't have to change plans. You can keep your old plan, which was already cheaper than the other 3 major carriers, only switch if the new plans work for you , with what you want. I'll be happy paying $72 a month for 1000 whenever, unlimited nights, weekends, texts and webs, on my new Cliq for the next 2 years. It's a good deal to me, and its not more than I'm willing to pay, so I'm cool.

These new plans were designed to pull customers away from other companies, and they will do that, because they are better plans than the other companies. But in order to steal customers T Mobile still need to have phones that people want, are comparable to other popular phones, or are exclusive to only T Mobile. T Mobile will steal business people because they have all the Crackberries you can imagine, hahaha. And when the N900 comes out, if it is indeed coming to T Mobile will bring another flood of customers, who have been waiting for the phone. All the people who were T Mobile customers before now can keep their old plans if they want to, you don't have to change plans, even when you upgrade your phone, so calm down.

Re: Project Dark Is A Go!

Tim — Mon, 26 Oct 2009 11:41:26 -0000

My biggest issue with the even more plus plan is the no contract pricing. I have the iPhone with AT&T now and I would seriously consider switching to the even more plus unlimited plan but their no contract pricing is ridiculous. $399 for the mytouch? Please...If I want the unsubsidized pricing for $150 the $99 umlimited plan is not very good and I would never switch for that price. I can't imagine what the no contract price will be for the HTC HD2. T-Mobile had a decent chance for me to switch but they blew it. It looks like they will be stuck as a "B" player in the industry. It's too bad because I would love for them to beat the big 3 so everybody wins.

Re: Project Dark Is A Go!

matthew — Mon, 26 Oct 2009 10:56:16 -0000

Do you really have to add data 3rd line? The way I read it is that you would only need to add a data plan separately if you did not get the Talk + Text + Web plan to begin with.

Re: Project Dark Is A Go!

Sean — Mon, 26 Oct 2009 10:50:58 -0000

WHERE ARE THE PHONES WE CRAVE AND THE PHONES TO MAKE OUR FRIENDS JEALOUS??? HOPE THE PROJECT WASN'T ALL ABOUT PRICE PLANS!

Re: Project Dark Is A Go!

Sean L — Mon, 26 Oct 2009 10:49:44 -0000

I switched back to T-Mo last week when I saw that wal-mart had the G1s for 48 bucks. I got two and a new family plan so my bill in total was going to be $140+. I saw the new rate plans and opened a chat session through Tmo's website and they switched me to an Even More Plus plan without charging me the 200 ETF.

They did talk about charging the 35 per line but I asked if they could waive those because I just switched last week. The guy checked on it and sure enough, he waived my fees!

My bill is now the EM+ 1500 with unlim data/text with two G1s.

The only caveat here is that I was a previous Tmo customer 2 years ago, and they recognized that when I started the chat.

So to summarize:

New customer (more than year on contract)
Started Tmo livechat
35 dollar migration fees per line
No ETF
Possibility to waive migration fees if you ask.

Hope this helps!